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Friday, February 5, 2010
BLOG - A Simple Warning to Price Shoppers
I don't have a problem with price shoppers - USUALLY. However, when they
are so stupid that they make call after call and keep no record of the names of people they have spoken to with price quotes,
then I have a definite problem with them, especially when they call me two or three times and don't have any idea that I've
already talked to them. Wake up people. The other night a man called needing a 4-hour hearing transcribed. He
didn't seem to think that four hours was a large audio file. The
audio was originally recorded on cassettes and he later copied to a CD. This point alone scared the bajeebies out of me. It
first told me that the hearing (at least his audio) was not professionally recorded. What type of recorder was he using? Were
there microphones set up to the recorder so that all parties could be heard clearly and equally well? Where was the recorder
placed? Was he secretly recording the hearing?--meaning that he could have possibly had the recorder in his pants, for all
I know! I told him that not having heard the audio, that
it could take anywhere from the low side of 12 hours (i.e., 3:1 = three hours to transcribe one hour of audio) onwards of
16 to 20 hours or more (4-5:1). After his heart attack gasp, he said, "well, it's not a solid four hours -- there are
30-45 seconds here and there where no one is talking." Believe me when I tell you that 30-45 seconds may not seem like
much, but I still have to sit here and listen to the silence. Then, to try to save money, he tells me that he wants a certified,
verbatim transcript, but wants to know if instead of typing the complete transcript, if I can only transcribe parts of the
hearing. My certification states "true and complete" which means the hearing in its entirety is transcribed. He
thanked me very much and said he was going to talk to the court and call me back. The next day he calls and is completely oblivious that he has already talked to me. I interrupt
him to say we discussed the transcript last night. Then he begins telling me that he has called several people and gotten
prices all over the map -- and that one woman quoted an outrageous price of $XXX, although he talked to a woman in California
that said she would do it for less than $200, and that she said the woman wanting $XXX was raping him. Since I was the woman
that was raping him, I informed him that he had better get the woman in California because my quote had just jumped to $1,000. The woman in California is going to soon find that she is the one getting raped by
this man. No one in their right mind, that has been transcribing for any length of time, will put a $200 price tag on a 4-hour
transcript. Furthermore, if someone is willing to pay the lowest fee quoted without questioning why it is the lowest fee,
then you deserve everything you are paying for, and the consequences you will face in court by using Miss Low-Ball California. Ask yourself why the differences in prices? Why does someone quote less than $200
to type something that is going to take a MINIMUM of 12 hours?--Why don't they place any more value on their time? Is the
reason because they don't have the skills, experience, knowledge or expertise -- and $200 is really what THEIR transcript
is worth? Why can I quote one of the most expensive rates?--because I am sure of myself and my skills. I am proud of my finished
transcript(s). Heck, I've even been told I'm anal because I'm such a perfectionist. I know the value of my time and work product.
My certified transcripts have been used in courts numerous times. I have not just appeared in the picture -- I've been self-employed
offering transcription services since 1992. I just didn't recently sprout from under a rock because of the job market and
the economy. People trying to stay out of jail/prison have
their choice of a public defender representing them or a $350/hr. experienced criminal attorney. Hiring my transcription services
are no different -- I'm just not the public defender. [end
of blog]
1:00 pm mst
Tuesday, December 22, 2009
BLOG - Ho Ho Ho to copyright thiefs and dirtbags
It has been a few months since posting. The lag is due to several factors -- fortunately,
work has been good and I'm keeping busy.
Although I would like to say the only reason is my abundance of work,
in actuality, I'm PO'd which you can probably tell from this blog title. For regulars, I'm sure you've seen the new logo at
the bottom of each page about copy protection -- the reason? I discovered a woman that stole my identity and using it as her
own -- no, not everything about me and my life, but my website. There are only so many ways to say I do transcription, I do
this or I do that -- so it is common for similarities among colleagues and even competitors sites with a phrase and maybe
even a sentence. However, this thief actually copied and pasted entire paragraphs and pages as though they were her own. I'm
actually surprised she remembered to change my name and my photo. To have everything stolen that you've spent days, weeks,
months and even years writing and designing is not a compliment.
For the past 2-1/2 months or so, I've been contemplating
my options and I will be taking action after the first of the year.
To everyone except this lazy and worthless
individual, I wish a happy and merry holiday.
Until 2010 ... [end of blog]
8:31 pm mst
Monday, September 28, 2009
BLOG - The duty to protect privacy and confidentiality
Privacy and confidentiality are pretty sore subjects with me -- actually the
boil comes to a head with the people that don't care anything about someone else's privacy and confidentiality.
In the business world (at least when it comes to the need for transcription services), some of the blame for the problem
needs to be directed to the "client" desiring to contact with vendors at the lowest possible cost.
How many "clients" are aware of the fact that once they hand audio/video files off to a vendor, that the
majority of the time, the files will be handed off to someone else -- possibly even a third or fourth "someone."
I'm referring to a medical transcriptionist vendor that passed medical reports to a transcriptionist in Florida that passed
the reports to a man in Texas that passed the reports to someone in Pakistan. The person in Pakistan that transcribed the
information never got paid from the man in Texas. The Pakistani transcriptionist threatened to post the personal and confidential
medical information/transcript to the Internet.
The original vendor claims "unbeknowest to her" that
the information was passed on twice after she gave it to the Florida transcriptionist. A supporter of this woman claims that
this happened as to "no fault of her own" (the vendor) and she went belly-up.
In my personal and business
opinion, the original vendor entrusted with personal, private and confidential information owed a duty to her client,
the medical center, and dropped the chain-of-command -- having absolutely no idea who had access to the medical center's personal,
private and confidential information.
This is just one instance of "who will have access to my work product
once it leaves my sight?" Even if the work is never passed on or passed on again and possibly again, will it remain on
the transcriptionist's hard drive? Will hard (printed) copies end up sitting at the curb "unshredded" waiting for
the trash truck to end up who knows where?
Once I am entrusted with your work, it is NEVER EVER given to a
subcontractor or a sub-subcontactor. Your work never leaves my sight because I work with it from start to end. No other eyes
or ears will ever have access to your work. The only thing that sits at the curb will be the remnants of "cross-shredded"
paper. Nothing is left on my computer hard drive.
How does the security of other vendors stand up to my own
security? Make sure you ask before you entrust them with your personal and confidential work. [end of blog]
10:43 am mdt
Saturday, September 26, 2009
BLOG - Disposable Society
My biggest business expense is my equipment -- it exceeds that of most of my clients.
Not one of my computers cost less than $2,000 and my color laser printer was over $3,000. Many of my clients purchase
equipment on what I refer to as the "throw away" plan. Computers for somewhere in the neighborhood of $500 and printers
in the range of $250-$500 -- not made to withstand any high volume usage, when it breaks in a year or so, they just turn around
and buy another "cheapie" model.
My equipment is my business and I buy my equipment to last. My newest laser
printer is two years old. It replaced my last laser printer that lasted roughly 13 years. Each of the printers cost $3,000.
The old one was an HPIII -- my workhorse. I cried when it finally broke after hundreds of thousands of copies. My new laser
probably didn't have to be color, but that's what I wanted and I felt both I and my business worthy -- it takes
five separate toner cartridges that average $150/each, but print 10,000 pages each. Yesterday I sent a document to print and
was shocked to hear these crunchy sounds coming from it. I opened the printer up and found a rotating roller with
this film on it. The film was all scrunched up.
I called HP to be informed that even though the printer is only
two years old, they have discontinued the model. He went on to say that they no longer sell parts and I need to call
another number. I know that one or more of HPs call centers are now located in India -- one of the reasons I love my
Dell computers, but refuse to deal with them on the phone. I asked if this parts center was in India and he told me that it
was in Costa Rica -- well, yeah, that's so much better! NOT. He told me to tell them what I needed. I asked for the part number
and he said to just say it was such and such roller.
You have to understand that it is Friday afternoon and I'm
swamped with projects that need to get out the door. The woman looks it up and says, quite matter of factly, that the part
is back ordered and that she has no idea when the back order will be filled. This is when I found myself losing it. I spend
good money on quality name-brand products and the part is on back order through HP. I explained to her that this is my business
-- I mean it's not like I'm a dutiful little housewife that simply sits at the computer playing solitaire. She explained that
she didn't know what to tell me, and the best she could do is give me a reseller's phone number. Yeah, here's the rub I thought
-- now I'll get to deal with India.
I called the third number and found it to be a company in the UNITED STATES
that didn't have any problem with my English nor me with their speech -- even though they were in Texas. The company has a
branch in Denver and are growing into several other states. She looked up the part and told me that they didn't have one --
and my headache is really beginning to pound, but she told me to give her five minutes and she would find me one. Within three
minutes, she called me back and said she found one in Minnesota and it would be shipped next business day -- I would
get it on Monday and didn't even have to pay shipping !!! Besides that, HP wanted close to $300 for the roller and they wanted
a little over $100. The part is brand new HP and not reconditioned.
Good-bye HP. I will continue purchasing HP
products because I do think the quality is worthy of having your name on it -- however, you've lost getting any more
of my money ordering through you directly -- ImageOne, this brand new wonderful company, that bent over backwards to
find the part that God only knows how long will be on back order through you, will now be getting ALL of my money on parts
and supplies.
Thank you Pam. You became my angel on Friday. [end of blog]
3:18 pm mdt
Thursday, September 24, 2009
BLOG - Court Reporters vs. Transcriptionists
A court reporter's role is critical. They are responsible for ensuring a complete, accurate
and secure legal record.
Hmmmmm, sounds exactly like what I do as an audio/video transcriptionist.
Electronic
reporting uses audio equipment to record court or audio proceedings. The court reporter monitors the process, takes notes
to identify speakers and listens to the recording to ensure clarity and quality. The recording equipment may be analog tape
recorders or digital equipment.
My intention is not to take away from or diminish the importance of the court reporter.
However, I believe when I transcribe a verbatim transcript -- be it from a video or audio source, my importance in ensuring
an exact paper copy of every sound, utterance and spoken word, is no less critical than that of the court reporter.
So why is it then, that the "electronic reporting" court reporter keeps seventy five cents of every
dollar and pays the transcriptionist only a quarter? I understand all about profit and why the court reporter doesn't split
it 50/50. But what's wrong with 60/40?
A three-quarter to one-quarter split just doesn't seem right to me when
looking at the responsibilities of both the "electronic reporting" court reporter and the transcriptionist.
With that said, I don't anticipate court reporters filling my email "in" box with transcription requests -- more
than likely I will be inundated with hate mail, which is fine -- I will continue transcribing police interviews, recorded
witness statements and recorded phone conversations, earning substantially more than twenty-five cents on the dollar. [end of blog]
1:22 pm mdt
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